Privacy Policy

Information We Collect

We collect information necessary to operate the True Lease platform. This includes:

Information You Provide

• Account details: name, email address, phone number, and password
• Profile information: profile photo and optional bio
• Property listings: address, description, photos, price, and property details you submit
• Reviews and ratings you submit for properties
• Messages and communications sent through our platform

Information Collected Automatically

• Device information: device type, operating system, and identifiers
• Usage data: features used and time spent in the app
• Location data: only with your permission, to show nearby properties
• Log data: IP address, browser type, and crash reports

How We Use Your Information

We use the information we collect to:

• Create and manage your True Lease account
• Display property listings and reviews to users
• Allow tenants and owners to communicate through the platform
• Send service-related notifications and updates
• Improve platform performance and fix issues
• Detect and prevent fraud or misuse
• Comply with legal obligations
• Send optional marketing emails — you can opt out at any time

Information Sharing

With Other Users

Your name, profile photo, and reviews are visible to other users. Property owner contact information is shared with tenants who express interest in a listing.

With Service Providers

We share data with third-party providers who help us operate the platform, including hosting, analytics, and payment processing. These providers are only permitted to use your data to provide services to us.

For Legal Compliance

We may disclose information if required by law, court order, or to protect the safety of users or the public.

Business Transfers

If True Lease is acquired or merges with another company, your data may be transferred. We will notify you before this happens.

Data Retention

We retain your data for as long as your account is active. Specifically:

• Account data is kept until you request deletion
• Property listings remain until removed by the owner
• Reviews remain unless removed for policy violations
• Log and analytics data is kept for up to 24 months
• Financial records may be kept longer as required by law

When you delete your account, personal data is deleted or anonymized within 30 days, except where retention is legally required.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate information in your account
• Delete your account and personal data
• Opt out of marketing emails at any time
• Data portability — receive your data in a common format

To exercise these rights, contact us at privacy@truelease.com or use your in-app account settings. We will respond within 30 days.

Data Security

We use industry-standard security measures including:

• Encryption of data in transit using TLS/SSL
• Encryption of stored sensitive data
• Access controls limiting who can view your data
• Regular security reviews

No system is 100% secure. If you believe your account has been compromised, contact us at security@truelease.com immediately.

Cookies & Tracking

We use cookies and similar technologies for:

• Essential functions: Keeping you logged in and the app working correctly
• Analytics: Understanding how users interact with the platform
• Preferences: Remembering your settings

You can manage cookie preferences in your browser or device settings. Disabling certain cookies may affect how the app works.

Children's Privacy

True Lease is not intended for anyone under the age of 18. We do not knowingly collect information from minors. If we become aware that a user is under 18, we will delete their account promptly.

If you believe a minor has registered an account, contact us at privacy@truelease.com.

Third-Party Services

True Lease uses third-party services to operate the platform. Each has its own privacy policy:

• Cloud hosting — for data storage and app infrastructure
• Analytics tools — to understand app performance
• Payment processors — for any in-app transactions
• Mapping services — to display property locations
• Push notification services — to deliver alerts

We encourage you to review the privacy policies of third-party services you interact with.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information — we do not sell personal data
• The right not to be discriminated against for exercising your CCPA rights

To submit a CCPA request, email privacy@truelease.com with the subject "CCPA Request." We will verify your identity and respond within 45 days.

Changes to This Policy

We may update this policy from time to time. When we make significant changes we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email address
• Display a notice in the True Lease app

Continued use of True Lease after changes are made constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or requests:

• Email: privacy@truelease.com
• General Support: support@truelease.com
• Response Time: We aim to respond within 5 business days